Monday, June 27, 2011

Day 4 - Health screening

As part of thanking our team members and colleagues for Great Service, health screening/talks organised, never fail to attract the crowd.

Wednesday, June 22, 2011

Day 3 - IHG's Got Talent, 22 June

IHG Malaysian cluster has a lot of hidden talents as we found out. There were 14 contestants peforming solo, pairs or in groups and they all displayed the finest of what Aim higher means. Below are just some of the photos. More can be seen on the facebook link:

The venue - The Mix at Holiday Inn Kuala Lumpur Glenmarie
Area General Manager - Charles Marshall was there.....

So was Director of Operations - Singapore/Malaysia/Philippines/Indonesia, Shantha De Silva

David See - from DRB Hicom, the owning company

Haza & Lina

All eagar to be a part of the celebration

Something to remember for a long time....

More memories for Haza and Mala

Just chilling....

Wani & Rohayah......behind lock glass doors...talling up the scores from the judges...

In the meantime, Yvette telling Caann whom she thinks would be the winner.....

Finally, Dee - professional artiste and one of the judges announced the winners....

Basher from InterContinental Kuala Lumpur won 3rd place

Second place went to the talented Front Office dancers from Crowne Plaza Mutiara Kuala Lumpur

And ..........1st place went to Akshit and Deepti of Holiday Inn Kuala Lumpur Glenmarie.

The event was broadcasted live on and if you missed the party, you can see watch them by clicking the links here:

Day 2 - Bed Making 21 June

After a hearty breakfast of 2 eggs, toasts, cereal and noodle soup, we were ready to lift and tuck and smooth out....the linens and sheets. 6 teams competed to see who could make the best bed, and under the watchful eyes of Executive Housekeeper Richard, they tried their best. Little did they know, Richard had other plans in mind - he was in fact looking for talents for his part-time pool.

"I am having a tough time deciding, good job and as per standards" says Richard

Meanwhile, Ismail thought he could get a few extra points from Richard if he was able to make him laugh......

Talling of the scores

The Front Office girls testing to see if they would crease the sheets...........

When the results were announced....the 3rd place went to Kitchen...

2nd place went to Engineering.....

The winner for bed making went to Laundry/Public Area team...

But really, in the true spirit of Celebrate difference, all were winners for participating this afternoon.

Wait, tune in for more tomorrow at 3 pm for the Malaysian Cluster Celebrate Service Week IHG's Got Talents. If you are not able to join us at the Mix at Holiday Inn Kuala Lumpur Glenmarie, you can join us on live stream on these links:

Holiday Inn Kuala Lumpur Glenmarie
Channel 1 (Upper Mix) -
Channel 2 (Ground Floor) -

Holiday Inn Resort Penang -
A sneak peak of what's to come on 22nd June.

Tuesday, June 21, 2011


21 June - was special, Caann HR Executive decided to switch role for a few hours this morning. From 7.00 am to 9.00 am, she was frying eggs (just look at that trays of eggs!!!). After a quick "How to fry an egg" skills training conducted by Chef, she was ready and eager.

Seen here Chef Shahril giving the thumbs up as she passed 'flipping the eggs'

And Panju wanted some toast with her eggs, "I have lots of rooms to check later on, I need the energy".

Izan wondering if she can have some noodle soup as well......

Day 1, 20 June - Celebrate Service Week starts

Can't believe that it has been a year already since our last Celebrate Service Week. The day started with a thank you card from the Department Heads to their staff early in the morning and given throughout the day.
The Engineering boys....with Chief Engineer Huzairi way at the back and Mahil, Assistant Chief on left.

"Thanks for closing that deal, Bernard" says Ivan Scott, DOSM
Ahmad, Safety & Security Manager: "You've been great Fairul for taking care of all the keys and safety our hotel".

Wednesday, November 24, 2010

CONGRATULATIONS Holiday Inn Kuala Lumpur Glenmarie. We won 4 Hospitality Asia Platinum Awards (HAPA) 2010 - 2012.
We went in for 7 nominations and received 4 awards for (1) Top 10 HAPA Best 4 star Hotel/Resort, (2) Top 10 HAPA General Manager of the Year award to our General Manager, Anil Pathak, (3) Top 5 HAPA Best Hotel and Golf Course of the Year and (4) Top 3 HAPA Best Purchasing Department.

Indeed a proud day for us and the Malaysian cluster hotels as Holiday Inn Melaka also received 3 awards. Congratulations to our Colleagues at Holiday Inn Melaka!

Top 10 HAPA General Managers of the Year, Anil Pathak and Christoph Voegeli (Holiday Inn Melaka) - way to go IHG GMs. Room for you and we are definitely on the way to creating Great Hotels Guests Love

Our beaming GM, Anil Pathak with Executive Chef, Francis Lau

Anil Pathak, Chef Francis, Ridzwan, Samantha Lai and Christoph Voegeli - definitely a 'star-studded' night....

Monday, November 1, 2010

Congratulations Yan, we are very proud of you...
full page mentioned in News Straits Times today.

Friday, October 1, 2010

Day 5 Careers Week

A very special day today - 5 days into our Careers Week and Holiday Inn Kuala Lumpur Glenamrie celebrates the 5th Anniversary when on 1st October 2005, IHG took over the management of the hotel. To commemorate the day, we had delicious Nasi Kandar served for lunch and dinner. Later in the afternoon, before the start of the Service Race on napkin folding, we gathered at Casamarie Cafeteria for cake cutting and tea and while we had our cakes and teh tarik, 4 colleagues shared their success stories and how they get to be where they are now.
Happy Anniversary HIKLG......... Holiday Inn Refresh colour........

Colleagues representing the different departments.........ready to do the honours (Is that you Lydia hiding behind there?)

Success stories as told by........
Sarvinder Kaur was off but was excited about the opportunity to share her story. She started as an Engineering clerk, left after 2 years and 7 years ago rejoined as a Kitchen Coordinator. In 2005, she saw an opportunity to develop herself and applied for a transfer to the Front Office. Since then, she worked her way upward until her current post of Executive Club Lounge Manager. Sarvinder credited her direct supervisor for inspiring her to be where she is today and looks forward to being a Front Office Manager.

Ku Aziz is an Assistant Manager in In Room Dining. He started with the hotel in 1996. In between he enrolled as a full time student at Taylor's College to upgrade his knowledge in hospitality and continued to work part-time at the hotel. Aziz is grateful and looks up to his Assistant Director of F&B who has given him a lot of support and encouragement in his career.

Norhan started as a part-time Banquet waiter at Mutiara KL (now Crowne Plaza Mutiara KL) with Raj. After 2 years, he was made a waiter and 1 year later to a Captain and then to Assistant Manager (Banquet) and along the way, he was transferred to HIKLG in the same position and now he is in Kites coffeehouse, thus giving him another opportunity to learn and grow. Norhan message was work hard, give it your all and you will achieve your goal.

Meanwhile, Yan joined in 1999 as Assistant Purchasing Manager under Pan Pacific Glenmarie. In 2005, she went through the change in the management of the hotel. Naturally, she was deeply involved in the rebranding activities and learned a lot. Nov 2009, when the hotel went through the Holiday Inn Refresh, she was again part of an important and exciting initiative which provided her Room to grow when she had to ensure materials sourced are brand compliant, within budget and delivered on time.


After the success stories , it was time for Day 5 Service Race of Napkin Folding - complete as many napkin folding within 5 minutes. Last chance to challenge one another ......

Norhan "Let me show you".....

...then you fold this up.....

Subramanian & Uthayaselvam...

Fairul and Halim....

Annie &'s a serious business, napkin folding

whereas Ahmad and Azmi thought it was fun learning something new "I'll show my wife how to do this"

Shah Hebul and Sanin
Work better together team of Ashikin and Jeffrey

Concern boss Ahmad encouraging Fairul

Norhan checking on neatness and quality of work, Wani looking
Very stringent quality check.....many pairs of eyes looking

The winners with Ai Tin (Resident Manager)..........
3rd place to Finance team of Ahmad and Azmi

2nd place winners from Housekeeping/Laundry - Sanin & Shah

1st place winners from Kites and Furin team - Ryan and Annie.